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Privacy Policy

1. Introduction

Henllys Farm Camping & Touring Site (“we”, “us”, “our”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with UK GDPR and the Data Protection Act 2018.

 

2. Contact Details

📞 Phone: 01745 351208
✉️ Email: henllysfarm@gmail.com
📍 Address: Henllys Farm, Towyn, Abergele, Conwy, North Wales, LL22 9HF

 

3. Information We Collect

a. Personal Information You Provide
When making a booking or enquiry (e.g. for camping, touring, seasonal pitches, or storage), we collect your name, contact details (phone, email, address), booking dates, party size, and any additional requirements.

b. Automatically Collected Information
Technical data such as IP address, browser type, device information, and cookie-based analytics to improve website performance and user experience.

 

4. How We Use Your Information

We process your data to:

  • Manage and confirm your booking or enquiry;

  • Communicate updates, changes, or confirmations regarding your stay;

  • Provide site-related information and promotional offers (with your consent where required);

  • Improve our website and services through anonymised analytics;

  • Comply with legal and safety requirements.

 

5. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract performance – to deliver bookings and services;

  • Legitimate interests – to improve services and manage site operations;

  • Consent – for marketing communications;

  • Legal obligation – to comply with health, safety, and regulatory requirements.

 

6. Cookies and Tracking

Our website uses cookies to support essential site functions, track visitor usage, and remember your preferences. You may disable cookies in your browser settings, though this may affect site functionality.

 

7. Disclosure of Your Data

We may share your personal data with:

  • Service providers (e.g. booking/payment processors, IT support);

  • Regulatory bodies or authorities when legally required.

We will never sell your personal data to third parties.

 

8. International Data Transfers

All data is stored within the UK or the European Economic Area (EEA). If data must be transferred outside these regions, we will ensure suitable safeguards are in place.

 

9. Data Retention

We retain your data only as long as necessary to provide services, maintain legal booking records, or until you request deletion. Data no longer required will be securely deleted.

 

10. Your Rights

You have the right to:

  • Access your personal data;

  • Correct inaccuracies;

  • Request erasure or restriction of processing;

  • Object to processing for marketing or legitimate interest;

  • Withdraw consent;

  • Request data portability.

To exercise these rights, please contact us via the details above. We aim to respond within one calendar month.

 

11. Data Security

We use technical and organisational measures such as secure storage, access controls, and staff training to protect your personal data. While we aim for strong protection, no system is entirely risk-free.

 

12. Complaints

If you have concerns about our data practices, please contact us directly. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a “Last Updated” date above. Continued use of our services indicates acceptance of the revised Policy.

Henllys Farm Camping & Touring Site
Henllys Farm, Towyn, Abergele, Conwy, North Wales, LL22 9HF
📞 Tel: 01745 351208
✉️ Email: henllysfarm@gmail.com

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